Collaboration

BUILDING A SERVICE CULTURE

Building a service culture is something I get asked about often. Those words may not be the exact ones used, but it is what they mean.   It more often is asked as: How can we improve our teamwork? How do we instill a mindset of customer service? What is needed to tear down “silos” in…

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Super Hero or Super Team

One of my clients had a short-term opportunity in his line of business as a result of external forces (think demand for gas generators and bottled water after a hurricane). And they jumped on it to take full advantage. They worked all weekend to get the extra product and then had a long week fulfilling…

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Mentor, Coach, Advisor or Consigliere?

There is much talk these days about finding assistance in identifying and achieving goals, whether organizationally or personal (and if you are the leader they are inseparable). Here are my thoughts on the what and why for leaders. A mentor is someone who has already achieved something you want to emulate or replicate yourself. You…

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8 Tips For Productive Offsites

Many organizations have now entered the fourth quarter, the home stretch. But it is also time to begin hard planning for 2017 – and that makes it offsite season. Here are a few tips to help your meetings be most productive. Have the offsite “offsite.” This seems obvious, but it is worth pointing out that…

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Upping CEO Delegation

Are you a good delegator?  Delegation is among the most important things in a leader’s team toolkit. Delegation grows leaders and builds teams. Leaders delegate to their teams in three broad progressive levels – tasks, responsibilities, and outcomes.  Tasks are a specific goal.  Like “generate $2 million in sales”.  Or “deliver product Y by the…

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Passive Aggressive Language: 5 Ways to Say (or Hear) “No”

Will you guarantee its success? (as though you could guarantee success in anything)   Will you take personal responsibility for its success? (as though you were not personally responsible for anything else you do)   Will you give me daily updates on its progress? (so frequent and detailed you won’t have time to get anything…

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An Exercise in Collaboration

Here is an exercise I use to measure the degree of collaboration that exists within a leadership team when I join a new company. I call an executive planning session. I ask each executive to identify the top three things they think we need to work on in the coming year, ( before the meeting).…

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