Commitment

Managing The Two “Black Holes” of Business

Marketing and Customer Service are the two “black holes” of business. Both are critical, but neither is ever complete. Unlike more tangible areas of work there is no “quota” to exceed, there is no “inventory” to manage, there is no “work order” to complete. But no matter how much is invested in Marketing and Customer…

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The Best Non-Profits Have Much In Common With For-Profits

Over the years I’ve had the blessing of serving non-profits as a volunteer, board member, leadership coach, and as a strategy and performance evaluator. And one big thing has jumped out at me. The best non-profits have much in common with for-profits. Especially in terms of goal setting and strategies. They don’t mistake good works…

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A Crisis in Business Identity

A company who hit a business downturn contacted me, seeking my help with improving their alignment and efficiency. The deeper I dug I realized this was not an alignment issue. It was an identity crisis. The company had grown quickly. Their rapid success had the company running to keep up, and the inflow of money…

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The Elephant and the Brown Fur Seals (An Elephant Tale)

The Elephant decides it’s time to start a new employee recognition program by doing this he can personally recognize the staff. He calls this program the Frequent Incentive for Staff Happiness or F.I.S.H. His HR Director quickly puts it in place and has F.I.S.H certificates printed up allowing him to hand them out. Each time…

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Books, Peer Groups, and Mentors

It takes time and experience for CEOs to gain the knowledge and wisdom needed to grow their businesses and leadership teams. Three tools that can accelerate the process are books, peer groups and mentors. BOOKS. I love books and am an avid reader. I typically read about eight titles at a time ranging from business and…

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When The Leader Emerges

There is much talk these days about leadership. But to me, leadership is not as simple as skill or poise or authority. And I don’t think you become a leader in a classroom. It is much more than just a management approach. But in the good times it is hard to tell a gifted manager…

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A Powerful Tool and Underutilized Tool for Business Leaders

It Is Lonely At The Top Yeah it’s a cliché, but it’s also true. I’ve mentioned this in several postings because it is something every CEO has to deal with to achieve clarity and peace of mind. One underutilized tool to help with this is a CEO peer groups (also called CEO roundtables). A CEO…

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Turning Your Thoughts Into Action

If you are like most CEOs I know your head is overflowing with many new and exciting ideas. New products. Sales promotions. Program enhancements. Innovative equipment. Better customer engagement. There are also not so exciting things in your head. Worries about cash flow. Increasing the margin on sales. Managing inventory and overstock items. Poor quality…

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