Herding Cats

Ever and feel like you spend a lot of time “herding cats.” Do you spend time wondering: Why don’t they just do what they are supposed to? Why do I have to do all the thinking around here? Why can’t they just do what they are told? Before you start banging your head against the…

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How To Implement The Three Questions

The Three Questions work because you are creating and reinforcing a relationship with your customer. And you are paying them the compliment of asking their input. Everyone likes positive attention – so be positive! Don’t act like you are a burden to them. You are asking their opinion on a few things. It makes them…

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