Wisdom

THE ONE THING YOU CAN’T DO FOR YOURSELF

The one thing you can’t do for yourself… is to coach yourself. Here’s why. You can’t see what you can’t see. Everyone has blind spots. A coach can be an extra set of eyes to assist you in “seeing” and understanding things going on in your organization, marketplace, or even within your leadership team, that…

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Purpose: The Big Why

As a CEO coach, I’m often called on to help address a specific problem. But as the solution is identified and put in place we then turn to how the problem occurred, or more often, why. The answer to why is someone made a decision (or didn’t make a decision) in line with the company’s…

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How To Implement The Three Questions

The Three Questions work because you are creating and reinforcing a relationship with your customer. And you are paying them the compliment of asking their input. Everyone likes positive attention – so be positive! Don’t act like you are a burden to them. You are asking their opinion on a few things. It makes them…

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The Important Question Most CEOs Can’t Answer

“What is the name of your banker?” “Chase,” she responded. “Not your bank. Your banker.” Most CEOs I work with have no idea who is responsible for their banking relationship. And that’s a problem. Your banker is often the best source of short-term capital, critical to bridge the costs of your company’s growth. To buy…

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Managing The Two “Black Holes” of Business

Marketing and Customer Service are the two “black holes” of business. Both are critical, but neither is ever complete. Unlike more tangible areas of work there is no “quota” to exceed, there is no “inventory” to manage, there is no “work order” to complete. But no matter how much is invested in Marketing and Customer…

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A Crisis in Business Identity

A company who hit a business downturn contacted me, seeking my help with improving their alignment and efficiency. The deeper I dug I realized this was not an alignment issue. It was an identity crisis. The company had grown quickly. Their rapid success had the company running to keep up, and the inflow of money…

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The Elephant and the Brown Fur Seals (An Elephant Tale)

The Elephant decides it’s time to start a new employee recognition program by doing this he can personally recognize the staff. He calls this program the Frequent Incentive for Staff Happiness or F.I.S.H. His HR Director quickly puts it in place and has F.I.S.H certificates printed up allowing him to hand them out. Each time…

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Whatever Happened To Wisdom?

I compiled a list of top leadership traits according to business periodicals, educational institutions, and leadership organizations, and “top 10 lists” (with a few social media pundits for good measure). Here are the top 10 leadership traits from my compilation. Communication Decisiveness Honesty Integrity Confidence Passion Vision Courage Focus Humility What I discovered caused me…

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