Managing The Two “Black Holes” of Business

Marketing and Customer Service are the two “black holes” of business. Both are critical, but neither is ever complete. Unlike more tangible areas of work there is no “quota” to exceed, there is no “inventory” to manage, there is no “work order” to complete. But no matter how much is invested in Marketing and Customer Service there is always more …

The Only Thing Worse Than Getting It Wrong

I hate my smartphone. It lets me make and receive phone calls… sometimes. It tells me when I receive a voice mail… sometimes. It receives and sends texts… sometimes even on the same day that I or the other person intends. It helps me keep my calendar… sometimes, but never works when I need to look something up. And the …

A Crisis in Business Identity

A company who hit a business downturn contacted me, seeking my help with improving their alignment and efficiency. The deeper I dug I realized this was not an alignment issue. It was an identity crisis. The company had grown quickly. Their rapid success had the company running to keep up, and the inflow of money hid problems. Money does that. …

The Elephant and the Brown Fur Seals (An Elephant Tale)

The Elephant decides it’s time to start a new employee recognition program by doing this he can personally recognize the staff. He calls this program the Frequent Incentive for Staff Happiness or F.I.S.H. His HR Director quickly puts it in place and has F.I.S.H certificates printed up allowing him to hand them out. Each time he notices an employee going …

Whatever Happened To Wisdom?

I compiled a list of top leadership traits according to business periodicals, educational institutions, and leadership organizations, and “top 10 lists” (with a few social media pundits for good measure). Here are the top 10 leadership traits from my compilation. Communication Decisiveness Honesty Integrity Confidence Passion Vision Courage Focus Humility What I discovered caused me to pause. Not because the …

The Unappreciated Leadership Trait That Powers All The Rest

As part of a research project I compiled the “best” leadership traits from over 100 sources, including several that aggregated their information from other sources. The total list comprised 237 different attributes. The most frequently listed attributes were expected. They were: Communication Decisiveness Honesty Integrity Confidence However what was a surprise (at least to me) was how infrequently the key …

Books, Peer Groups, and Mentors

It takes time and experience for CEOs to gain the knowledge and wisdom needed to grow their businesses and leadership teams. Three tools that can accelerate the process are books, peer groups and mentors. BOOKS. I love books and am an avid reader. I typically read about eight titles at a time ranging from business and leadership to religion, pop culture …

CHEATERS NEVER PROSPER

Some all-too common business “cheats.” Marketing Undeliverables. Marketing produces attention grabbing and enticing stories that attract prospects. Now what do you do with the attention? If you allude things you can’t do to get them to take the next step, you erode confidence (of the prospect and your team) no matter how valuable what you do offer is. Just tell …