Posts Tagged ‘culture’
WHY DO YOU PAY MINIMUM WAGE?
Why do you pay minimum wage? This question is NOT a political statement and NOT even an economic one. By “minimum wage,” I refer to the compensation (e.g., hourly rate, salary, benefits, etc.) you pay to new employees. Minimum wage is a business strategy defined by your company, not just a reaction to regulation or…
Read MoreAVOID IMPLEMENTING THE WRONG CULTURE
Management guru Peter Drucker famously said “Culture eats strategy for breakfast,” and the race was on for consultants and coaches to help companies implement a winning culture. There are many stories of successes, but there are even more failures, often due to pursuing the wrong culture. Here are three examples of implementing the wrong culture.…
Read MoreCULTURE IS PEOPLE
Culture is the beliefs and practices of a group. The group members agree to believe (or at a minimum) commit to behaving according to the culture. Culture is not the WHY the group exists (that is purpose) – it is the HOW. Culture is not the same as values. Rather they are the expression of…
Read MoreYOUR CORPORATE VALUES SHOULD BE SPECIFIC AND ACTIONABLE
I’ve had the opportunity to review dozens of business values from different companies. Most use only single-word values, like: Accountability Honesty Quality Teamwork Communication Nothing wrong with the intent. It is just that single-word values are difficult to practice because they are subjective and lack clarity. Single-word values may be beneficial in describing “do-nots”, but…
Read MoreJUGGLING TIPS
Juggling is great art and exercise. It is tied to agility and some studies show it can even increase brain capacity. It is a unique characteristic of humans to be able to manage more things at one time than hands. When we use our minds instead of our hands, it is called multi-tasking. I won’t…
Read MoreHOW TO HAVE MORE FUN AND MAKE MORE MONEY – PART 3
The steps to having more fun and making more money are aligning your business’ purpose with your personal purpose, creating business goals that fulfill the purpose with strong execution and surrounding yourself with people who support your purpose and who have the ability to accomplish the goals. People are important. The “right” people are often…
Read MoreCULTIVATING TRUST
Trust is Essential to Leadership. People enter new relationships with a degree of trust. Then trust either grows or recedes as the relationship develops. If people don’t trust you, they might follow your instructions (kind of), but they won’t follow you. In Stephen M. R. Covey’s best-selling book, “The Speed of Trust: The One Thing…
Read MoreYOU ARE WHAT YOUR CUSTOMERS SAY YOU ARE
Years ago I joined a company just as they were preparing to launch a new (and expensive) marketing campaign. A focus group comprised of a dozen customers was invited to preview the campaign. As the new executive, I was asked to attend. The central message of the campaign was “innovation.” Its focus centered upon all…
Read MoreBUILDING A SERVICE CULTURE
Building a service culture is something I get asked about often. Those words may not be the exact ones used, but it is what they mean. It more often is asked as: How can we improve our teamwork? How do we instill a mindset of customer service? What is needed to tear down “silos” in…
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