At the end of 2012, T-Mobile found itself in a troubling situation.  A planned merger with AT&T had just fallen through, leaving it the smallest of the four national providers (Verizon, AT&T, Sprint, and T-Mobile). Compared with the top two brands, T-Mobile only had about 30% of the subscribers, weaker national coverage, and a consumer…

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There are so many different organizations with different issues these days, and there is so much to write about, I thought I’d ask directly, “What is the top issue you are facing today?” Please respond by return email.  I will keep all responses confidential.  No individually identifiable information will be published. I will use the…

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Crisis amplifies everything.  It is the same with leadership. In times of crisis, it is essential to stay focused on how leadership works. There is only one leader.  There may be a leadership team, but only one top leader.  The leader sets the WHY and WHAT, and delegates the rest. Leadership is not a democracy. …

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I’ve been stuck in the house for the past couple of weeks. Like most people, my purchases have decreased, but I am trying to buy from local businesses when I have the chance. Most of my experiences have been great. Here are a few examples of experiences that weren’t. “I Don’t Care.” I drove to…

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Covid-19 has hit us in a way that was scarcely imaginable.  It also has humbled us to know how little control we have over our businesses and in life. You’ve been knocked down by this situation.  You are not alone. Step 1: Get Up.  Don’t lay there overanalyzing what hit you.  If you don’t get…

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I am fortunate to have many friends among businesses and to be privy to how they are responding to the health, regulatory, and economic impact of the Corona virus here in the U.S. I asked a few of them to share their experiences in the hope it would be helpful to others. Freight Forwarding Here…

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On the topic of working with family, I thought I’d publish an excerpt from Elephant Tale – Mostly True Stories About Entrepreneurs, a book I wrote a few years ago.  Each chapter in Elephant Tales tells a story about an experience I had in real life, with the people turned into animals to protect the…

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I was speaking with a colleague who was lamenting her issues with patience. She felt herself either caught the victim of being too patient or losing opportunities by not being patient enough. She wanted to know how to develop more patience and use it more productively. I told her the key thing to understand is…

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According to the U.S. Department of Justice, this is the situation faced by the over 10,000 ex-offenders released from state and federal prisons every week. And two-thirds are likely to be rearrested within three years. The DOJ article describes the challenge this way, “What can be done to help people who are released from prison…

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