Marketing and Customer Service are the two “black holes” of business. Both are critical, but neither is ever complete. Unlike more tangible areas of work there is no “quota” to exceed, there is no “inventory” to manage, there is no “work order” to complete. But no matter how much is invested in Marketing and Customer…

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I hate my smartphone. It lets me make and receive phone calls… sometimes. It tells me when I receive a voice mail… sometimes. It receives and sends texts… sometimes even on the same day that I or the other person intends. It helps me keep my calendar… sometimes, but never works when I need to…

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I compiled a list of top leadership traits according to business periodicals, educational institutions, and leadership organizations, and “top 10 lists” (with a few social media pundits for good measure). Here are the top 10 leadership traits from my compilation. Communication Decisiveness Honesty Integrity Confidence Passion Vision Courage Focus Humility What I discovered caused me…

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As part of a research project I compiled the “best” leadership traits from over 100 sources, including several that aggregated their information from other sources. The total list comprised 237 different attributes. The most frequently listed attributes were expected. They were: Communication Decisiveness Honesty Integrity Confidence However what was a surprise (at least to me)…

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It takes time and experience for CEOs to gain the knowledge and wisdom needed to grow their businesses and leadership teams. Three tools that can accelerate the process are books, peer groups and mentors. BOOKS. I love books and am an avid reader. I typically read about eight titles at a time ranging from business and…

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A while ago I was contacted by a couple of people I know who wanted to meet to discuss my interest in becoming the new CEO of a company. They were investors and board members of the company.   I had already heard the company had severe p programs. But to my great surprise no more…

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There is much talk these days about leadership. But to me, leadership is not as simple as skill or poise or authority. And I don’t think you become a leader in a classroom. It is much more than just a management approach. But in the good times it is hard to tell a gifted manager…

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Some all-too common business “cheats.” Marketing Undeliverables. Marketing produces attention grabbing and enticing stories that attract prospects. Now what do you do with the attention? If you allude things you can’t do to get them to take the next step, you erode confidence (of the prospect and your team) no matter how valuable what you…

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  A score of 90% is only an “A” in school. In the workplace 90% is only a passing score. Unlike college, there are much higher grades than “A” in the workplace. Only the problems in school all have answers. The ability to quickly assess whether a problem has a ready answer, identify how much…

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business

One of the most common tasks I have is to help a CEO in writing their own job description. Since they work in a variety of industries and possess diverse talents and strengths, much of the job description is different for each individual. But there are four responsibilities essential to a CEO’s job description and…

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