Communication
TELECOMMUTING IS NOT SIMPLE
There is a lot of talk about telecommuting and how business owners must adapt for the good of their companies and their employees. It feels like it is becoming an obligation for employers, not a choice, which is not usually a good thing. One reason is telecommuting is not appropriate for every job. Industries particularly…
Read MoreSELL LIKE A 5-YEAR OLD!
250 adults attended a conference, each in pursuit of making connections to bring their business, service, dream, product or idea to life. Another attendee had brought her 5-year old son, Gabriel, with her to the week-long event. One evening, while seated for dinner, Gabriel walked over to my table and stood next to my chair.…
Read MoreHOW TO SELL DOG TRAINING
The business owner was an experienced dog trainer who needed to turn her part-time venture into a full-time business. She advertised “Dog Training” and received a good number of inquiries weekly. But most of the people who called wanted “sit, stay and fetch” for $20 an hour. Her offering was four 2-hour sessions at $100…
Read MoreHOW TO HAVE MORE FUN AND MAKE MORE MONEY – PART 2
The first step to having more fun and making more money is to align your business’ purpose with your personal purpose. The second step is to create and execute business goals that progress the business’s purpose. This might sound easy, but it’s not. And more important, it’s not common. According to research done by the…
Read MoreCULTIVATING TRUST
Trust is Essential to Leadership. People enter new relationships with a degree of trust. Then trust either grows or recedes as the relationship develops. If people don’t trust you, they might follow your instructions (kind of), but they won’t follow you. In Stephen M. R. Covey’s best-selling book, “The Speed of Trust: The One Thing…
Read MoreYOU ARE WHAT YOUR CUSTOMERS SAY YOU ARE
Years ago I joined a company just as they were preparing to launch a new (and expensive) marketing campaign. A focus group comprised of a dozen customers was invited to preview the campaign. As the new executive, I was asked to attend. The central message of the campaign was “innovation.” Its focus centered upon all…
Read MoreTHE ONE THING YOU CAN’T DO FOR YOURSELF
The one thing you can’t do for yourself… is to coach yourself. Here’s why. You can’t see what you can’t see. Everyone has blind spots. A coach can be an extra set of eyes to assist you in “seeing” and understanding things going on in your organization, marketplace, or even within your leadership team, that…
Read MorePurpose: The Big Why
As a CEO coach, I’m often called on to help address a specific problem. But as the solution is identified and put in place we then turn to how the problem occurred, or more often, why. The answer to why is someone made a decision (or didn’t make a decision) in line with the company’s…
Read MoreHerding Cats
Ever and feel like you spend a lot of time “herding cats.” Do you spend time wondering: Why don’t they just do what they are supposed to? Why do I have to do all the thinking around here? Why can’t they just do what they are told? Before you start banging your head against the…
Read MoreHow To Implement The Three Questions
The Three Questions work because you are creating and reinforcing a relationship with your customer. And you are paying them the compliment of asking their input. Everyone likes positive attention – so be positive! Don’t act like you are a burden to them. You are asking their opinion on a few things. It makes them…
Read More