CULTURE IS PEOPLE

Culture is the beliefs and practices of a group. The group members agree to believe (or at a minimum) commit to behaving according to the culture. Culture is not the WHY the group exists (that is purpose) – it is the HOW. Culture is not the same as values. Rather they are the expression of…

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YOUR CORPORATE VALUES SHOULD BE SPECIFIC AND ACTIONABLE

I’ve had the opportunity to review dozens of business values from different companies. Most use only single-word values, like: Accountability Honesty Quality Teamwork Communication Nothing wrong with the intent. It is just that single-word values are difficult to practice because they are subjective and lack clarity. Single-word values may be beneficial in describing “do-nots”, but…

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SOME THINGS TO THINK ABOUT TODAY

I’ve been stuck in the house for the past couple of weeks. Like most people, my purchases have decreased, but I am trying to buy from local businesses when I have the chance. Most of my experiences have been great. Here are a few examples of experiences that weren’t. “I Don’t Care.” I drove to…

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CULTURE

Your culture is the intersection of your vision, mission, and values. If you don’t create a culture, one arises organically – and it may not be the one you want.  And culture starts with you. As a leader, you have a unique view of your organization.  You see more of the future.  You see more…

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JUGGLING TIPS

Juggling is great art and exercise.  It is tied to agility and some studies show it can even increase brain capacity.  It is a unique characteristic of humans to be able to manage more things at one time than hands. When we use our minds instead of our hands, it is called multi-tasking.  I won’t…

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HOW TO HAVE MORE FUN AND MAKE MORE MONEY – PART 3

The steps to having more fun and making more money are aligning your business’ purpose with your personal purpose, creating business goals that fulfill the purpose with strong execution and surrounding yourself with people who support your purpose and who have the ability to accomplish the goals. People are important. The “right” people are often…

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DEALING WITH INSANITY

I saw someone wearing a t-shirt the other day with the kind of snarky comment that I appreciate with my sense of humor. It read: “I don’t suffer from insanity; I enjoy every minute of it.” After a chuckle, I wanted to buy this t-shirt to give it to the owners and CEOs of companies…

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YOU ARE WHAT YOUR CUSTOMERS SAY YOU ARE

Years ago I joined a company just as they were preparing to launch a new (and expensive) marketing campaign. A focus group comprised of a dozen customers was invited to preview the campaign. As the new executive, I was asked to attend. The central message of the campaign was “innovation.” Its focus centered upon all…

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WHAT IS THE FIRST THING YOU LOOK FOR WHEN HIRING?

I had lunch with a friend the other day, a local business owner.  She was frustrated with her employees, who never seemed to know what she really wanted.  They required constant direction and even micro-managing. I asked, “What is the first thing you look for when hiring?” She was a bit surprised by the question,…

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BUILDING A SERVICE CULTURE

Building a service culture is something I get asked about often. Those words may not be the exact ones used, but it is what they mean.   It more often is asked as: How can we improve our teamwork? How do we instill a mindset of customer service? What is needed to tear down “silos” in…

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