I’ve been stuck in the house for the past couple of weeks. Like most people, my purchases have decreased, but I am trying to buy from local businesses when I have the chance. Most of my experiences have been great. Here are a few examples of experiences that weren’t. “I Don’t Care.” I drove to…

Read More

Your culture is the intersection of your vision, mission, and values. If you don’t create a culture, one arises organically – and it may not be the one you want.  And culture starts with you. As a leader, you have a unique view of your organization.  You see more of the future.  You see more…

Read More

Juggling is great art and exercise.  It is tied to agility and some studies show it can even increase brain capacity.  It is a unique characteristic of humans to be able to manage more things at one time than hands. When we use our minds instead of our hands, it is called multi-tasking.  I won’t…

Read More

The steps to having more fun and making more money are aligning your business’ purpose with your personal purpose, creating business goals that fulfill the purpose with strong execution and surrounding yourself with people who support your purpose and who have the ability to accomplish the goals. People are important. The “right” people are often…

Read More

I saw someone wearing a t-shirt the other day with the kind of snarky comment that I appreciate with my sense of humor. It read: “I don’t suffer from insanity; I enjoy every minute of it.” After a chuckle, I wanted to buy this t-shirt to give it to the owners and CEOs of companies…

Read More

Years ago I joined a company just as they were preparing to launch a new (and expensive) marketing campaign. A focus group comprised of a dozen customers was invited to preview the campaign. As the new executive, I was asked to attend. The central message of the campaign was “innovation.” Its focus centered upon all…

Read More

I had lunch with a friend the other day, a local business owner.  She was frustrated with her employees, who never seemed to know what she really wanted.  They required constant direction and even micro-managing. I asked, “What is the first thing you look for when hiring?” She was a bit surprised by the question,…

Read More

Building a service culture is something I get asked about often. Those words may not be the exact ones used, but it is what they mean.   It more often is asked as: How can we improve our teamwork? How do we instill a mindset of customer service? What is needed to tear down “silos” in…

Read More

The Three Questions work because you are creating and reinforcing a relationship with your customer. And you are paying them the compliment of asking their input. Everyone likes positive attention – so be positive! Don’t act like you are a burden to them. You are asking their opinion on a few things. It makes them…

Read More

A while ago I was contacted by a couple of people I know who wanted to meet to discuss my interest in becoming the new CEO of a company. They were investors and board members of the company.   I had already heard the company had severe p programs. But to my great surprise no more…

Read More