I’ve been stuck in the house for the past couple of weeks. Like most people, my purchases have decreased, but I am trying to buy from local businesses when I have the chance. Most of my experiences have been great. Here are a few examples of experiences that weren’t. “I Don’t Care.” I drove to…

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Covid-19 has hit us in a way that was scarcely imaginable.  It also has humbled us to know how little control we have over our businesses and in life. You’ve been knocked down by this situation.  You are not alone. Step 1: Get Up.  Don’t lay there overanalyzing what hit you.  If you don’t get…

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Do you want to have more fun and make more money? Here’s the first step I use with CEOs and business owners. It all starts with purpose.  The raison d’être.  The reason for existence. There’s a lot of talk these days about purpose and purpose-driven companies.  Purpose-driven companies can acquire and retain more customers, employees…

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I saw someone wearing a t-shirt the other day with the kind of snarky comment that I appreciate with my sense of humor. It read: “I don’t suffer from insanity; I enjoy every minute of it.” After a chuckle, I wanted to buy this t-shirt to give it to the owners and CEOs of companies…

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The original Karate Kid movie was released in 1984, a coming of age story of Daniel, a young man, whose mentor and best friend is an elderly Japanese maintenance man, Mr. Miyagi.  The movie is an excellent blend of teen angst, Asian wisdom, and martial arts. One of my favorite scenes is when Mr. Miyagi…

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In my last email, I explained how being “nice” is self-focused and short-term.  Mastering kindness develops many skills that are an essential part of leadership like choosing long-term results over short-term.  Giving honest feedback versus spin.  Communicating, not just talking numbers. If you didn’t receive my comments about nice vs. kind leadership, you can read…

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The commercial message for the KIND® protein bar was a smart play on words, “Nice tells you what you want to hear, but kind is honest.” It brought me back to a time long ago that taught me to be kind, instead of nice. I was at a software company, and we were having difficulties finding new…

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Years ago I joined a company just as they were preparing to launch a new (and expensive) marketing campaign. A focus group comprised of a dozen customers was invited to preview the campaign. As the new executive, I was asked to attend. The central message of the campaign was “innovation.” Its focus centered upon all…

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As a CEO coach, I’m often called on to help address a specific problem. But as the solution is identified and put in place we then turn to how the problem occurred, or more often, why. The answer to why is someone made a decision (or didn’t make a decision) in line with the company’s…

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