Small Business

THE ELEPHANT AND THE DEER (an Elephant Tales story)

elephant tales

As the Elephant’s company continued to grow, he noticed his team of ants struggle to keep up with the volume of work.  The ants worked hard, and he hired new ones as fast as possible, but the higher volumes and faster turnarounds seemed beyond the ants’ skill and experience. The Elephant decided to hire a…

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HOW DID YOU DO THIS YEAR?

It’s that time of year when we get a clear view of how the year will turn out.  There is still much business to do, but the planning is complete, and the decisions made.  You can begin assessing how your organization performed. One more question, how did YOU do this year?  As the organization’s leader,…

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THE ONE THING YOU CAN’T DO FOR YOURSELF

The one thing you can’t do for yourself… is to coach yourself. Here’s why. You can’t see what you can’t see. Everyone has blind spots. A coach can be an extra set of eyes to assist you in “seeing” and understanding things going on in your organization, marketplace, or even within your leadership team, that…

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How To Implement The Three Questions

The Three Questions work because you are creating and reinforcing a relationship with your customer. And you are paying them the compliment of asking their input. Everyone likes positive attention – so be positive! Don’t act like you are a burden to them. You are asking their opinion on a few things. It makes them…

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Are You Leading Or Complaining?

My son played basketball in his teens, and one day I was searching the Internet for a summer skills camp. I came across a video of a coach teaching his players. The coach on the video said leadership is the entire team’s job, not just one person’s. You need to know the play. You need…

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The Important Question Most CEOs Can’t Answer

“What is the name of your banker?” “Chase,” she responded. “Not your bank. Your banker.” Most CEOs I work with have no idea who is responsible for their banking relationship. And that’s a problem. Your banker is often the best source of short-term capital, critical to bridge the costs of your company’s growth. To buy…

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Managing The Two “Black Holes” of Business

Marketing and Customer Service are the two “black holes” of business. Both are critical, but neither is ever complete. Unlike more tangible areas of work there is no “quota” to exceed, there is no “inventory” to manage, there is no “work order” to complete. But no matter how much is invested in Marketing and Customer…

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The Only Thing Worse Than Getting It Wrong

I hate my smartphone. It lets me make and receive phone calls… sometimes. It tells me when I receive a voice mail… sometimes. It receives and sends texts… sometimes even on the same day that I or the other person intends. It helps me keep my calendar… sometimes, but never works when I need to…

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A Crisis in Business Identity

A company who hit a business downturn contacted me, seeking my help with improving their alignment and efficiency. The deeper I dug I realized this was not an alignment issue. It was an identity crisis. The company had grown quickly. Their rapid success had the company running to keep up, and the inflow of money…

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