Values
IF YOU ARE NOT HEARING FROM YOUR CUSTOMERS HERE ARE 3 FACTS ABOUT YOUR BUSINESS
IF YOU ARE NOT HEARING FROM YOUR CUSTOMERS HERE ARE 3 FACTS ABOUT YOUR BUSINESS The impact of the COVID-19 pandemic will not be like that of a hurricane that causes great destruction, then ends, and repairs begin. The effect will be much longer and farther reaching, and the recovery continuous. There has been and…
Read MoreDOES THE END JUSTIFY THE MEANS?
I thought it was obvious the answer is no. Yet a Google search produced 111,000,000 results of debate, justification, and philosophizing in less than one second. Regardless of the discussion, the end never justifies the means. This belief is an essential part of humanity. I know you already know this. Still, sometimes amid the…
Read MoreHOW TO HAVE MORE FUN AND MAKE MORE MONEY – PART 3
The steps to having more fun and making more money are aligning your business’ purpose with your personal purpose, creating business goals that fulfill the purpose with strong execution and surrounding yourself with people who support your purpose and who have the ability to accomplish the goals. People are important. The “right” people are often…
Read MoreYOU ARE WHAT YOUR CUSTOMERS SAY YOU ARE
Years ago I joined a company just as they were preparing to launch a new (and expensive) marketing campaign. A focus group comprised of a dozen customers was invited to preview the campaign. As the new executive, I was asked to attend. The central message of the campaign was “innovation.” Its focus centered upon all…
Read MoreWHAT IS THE FIRST THING YOU LOOK FOR WHEN HIRING?
I had lunch with a friend the other day, a local business owner. She was frustrated with her employees, who never seemed to know what she really wanted. They required constant direction and even micro-managing. I asked, “What is the first thing you look for when hiring?” She was a bit surprised by the question,…
Read MorePurpose: The Big Why
As a CEO coach, I’m often called on to help address a specific problem. But as the solution is identified and put in place we then turn to how the problem occurred, or more often, why. The answer to why is someone made a decision (or didn’t make a decision) in line with the company’s…
Read MoreHerding Cats
Ever and feel like you spend a lot of time “herding cats.” Do you spend time wondering: Why don’t they just do what they are supposed to? Why do I have to do all the thinking around here? Why can’t they just do what they are told? Before you start banging your head against the…
Read MoreThe Only Thing Worse Than Getting It Wrong
I hate my smartphone. It lets me make and receive phone calls… sometimes. It tells me when I receive a voice mail… sometimes. It receives and sends texts… sometimes even on the same day that I or the other person intends. It helps me keep my calendar… sometimes, but never works when I need to…
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